It was quite a blow-up. Laura and Will each accused the other of violating one of the team’s core values - integrity. They each felt they had honored the value and the other person had disregarded it. People sure get mad when they feel someone has trampled on their...read more
It’s springtime in New England. The trees are beginning to bud and soon it will be time for my teenage son to start mowing the lawn again. I need to find a new tree service company. I fired my old one last summer. My son mows our lawn every week. The tree service...read more
The year was 1961. President Kennedy announced the United States would land a man on the moon and return him safely before the end of the decade. He painted an audacious picture, considering NASA had not yet invented the necessary technology. Ten years later, through...read more
Creating an Online Community What happens when you care deeply about something and have knowledge that can help others? Many people write a book on the topic, hoping to extend their reach. What happens when you want to go beyond the reach of your book? You can start...read more
On a daily basis we are bombarded with images of destruction in movies, on television and even in electronic games that children play. In contrast, there are so few images of what peace looks like.
When I ask people to describe what world peace looks like, they use vague terms. However, they are able to give quite vivid descriptions of what a post-World War III would look like.
We must actively seek out positive images or our sense of reality will be unbalanced.
Nelson Mandela understood the power of creating a unifying positive image. Arrested in 1962 for his role in…read more
“The senior leaders have no vision,” he said glumly, as an explanation for his company's problems. I had heard this many times during my interviews of key employees at the company. It was the end of my last interview. I set my pen down and asked the question I had...read more
Did you ever wake up, look in the mirror and ask yourself, “How did I get off-track?” My client Sam, head of buying for a large retail company, recently confided to me, “I’m working way too hard and spending too much time doing things I don’t enjoy. When I first...read more
“If you can dream it, you can do it.” ~ Walt Disney These are not simply encouraging words. Disney knew that when you create a picture in your mind, tremendous power is released. My first experience with the “power of picture” took place in a fifth grade classroom...read more
Mary Parker Follett, a pioneering business consultant, was asked to help a troubled window shade company. The company’s thinking was narrow and limited. When asked to define their business, they said, “We produce window shades.” She asked them “What business are...read more
Recently a business colleague startled me by stating “vision is oversold and overrated.” I was surprised because, although leaders often don’t know how to create a vision, I assumed they believe it is important. To be fair, my friend wasn’t saying that vision isn’t...read more
Mary Parker Follett, often called “the prophet of management,” was wrong about one thing. Most of us still split our time between “working” and “providing service" to our communities and society. We do not see how our day-to-day work provides a great service to the...read more
It is said that Abraham Lincoln often slipped out of the White House on Wednesday evening to listen to the sermons of Dr. Phineas Gurley at New York Avenue Presbyterian Church. He generally preferred to come and go unnoticed. So when Dr. Gurley knew the president was...read more