by Jesse Lyn Stoner | Collaboration, Communication, Personal Effectiveness |
Most disagreements are due to differing interpretations of the facts. For example, John’s glass vase was broken when Carlos dropped it. This is an objective fact – an event that occurred. John is angry because he believes Carlos did it on purpose. John’s...
by Jesse Lyn Stoner | Communication, Personal Effectiveness |
Often in coaching, managers work on changing their behaviors. But there’s another area you need to pay attention to also – other’s perceptions of you. Or you can end up in a situation where people don’t notice you’ve changed – where...
by Jesse Lyn Stoner | Communication, Leadership, Personal Effectiveness |
If you believe that a leader is supposed to always know what to do and always be right, what do you do when something goes wrong? Denying mistakes, avoiding talking about them, or blaming them on others is a surefire way to lose credibility. The good news is that when...
by Jesse Lyn Stoner | Communication |
It’s quite frustrating to be not heard when you speak up, and unfortunately, it’s more common than you might think. Speaking up in a group setting is one of the biggest challenges many people face. You have some valuable information and opinions to share, but no one...
by Jesse Lyn Stoner | Communication |
We had not discussed politics since the election, treading warily with each other, neither of us wanting to trigger an unpleasant scene. But tension was just under the surface and seeping out in other forms. Since the US presidential election, many people have...
by Jesse Lyn Stoner | Communication, Leadership |
Successful leaders listen because they know that they don’t know everything they need to know. Who do you listen to? Abraham Lincoln understood that if you surround yourself with people who agree with you, you will miss out on important information and perspective....
