by Jesse Lyn Stoner | Culture and Workplace Environment, Customer Relationship, High Performing Organizations, Values |
What do Zappos, Ben and Jerry’s, and Southwest Airlines have in common? They are all financially successful, values-driven companies. A lot of companies claim to be values-driven. They publish their values and use them in marketing messages. However, this does not...
by Jesse Lyn Stoner | Attitudes and Mindset, Communication, Culture and Workplace Environment, Customer Relationship |
If you haven’t communicated with a client or colleague in another country recently, chances are you will do so soon. Technology and our global economy have shrunk our geographical boundaries. Developing a global customer-centered approach to communication is essential...
by Jesse Lyn Stoner | Leadership, Team Effectiveness |
Almost all of us have experienced or observed a team that made a “right” decision that wasn’t effectively implemented because team members did not feel good about how the decision was made. Developing and using effective team behaviors ensures your team not only makes...
by Jesse Lyn Stoner | Communication, Personal Effectiveness, Picture of the Future, Purpose, Values, Vision and Strategy |
Today’s children live in a world where stress and pressure comes at them from countless sources – from peers, teachers, and coaches to the media that paints a picture of unattainable perfection, parents who want the best but sometimes push too hard, and a world that...
by Jesse Lyn Stoner | Personal Effectiveness |
In 1975, Terry Fox, was awarded Athlete of the Year his senior year in his British Columbia, Canada high school. A few months after graduation, he discovered he had a malignant tumor. His leg was amputated four days later. The night before his operation, he read a...
