Often the words collaboration, coordination, and cooperation are used to describe effective teamwork. But they are not the same, and when we use these words interchangeably, we dilute their meaning and diminish the potential for creating powerful, collaborative environments.
Collaboration has been a big word in the news lately, most recently due to Marissa Mayer’s . . . → Read More: Let’s Stop Confusing Cooperation and Teamwork with Collaboration
Imagine leading the charge into battle and at the crest of the hill, turning around and discovering there are no troops behind you. This was the situation the leaders of Southern New England Telephone Company (SNET) faced in 1994 when Connecticut deregulated the local market.
SNET had been thrown into uncharted waters as . . . → Read More: The Process is as Important as the Product: 7 Tips to Manage Both
Back in the good old days, if you were in a position of authority, you could just announce what needed to be done and assume it would be carried out. But times have changed.
As companies expand and become more complex, no matter what organizational structure is in place, people must work with each . . . → Read More: How to Influence Without Authority
Leadership is about going somewhere. Whether you are facing challenges as a result of changes in the economy, new opportunities because of advances in technology, or already have a good idea you want to implement, these five lessons can make the difference between a successful outcome and a false start. The good news is: . . . → Read More: 5 Important Leadership Lessons You Learned in Kindergarten
The events before, during and after the January 13 tragedy aboard the Costa Concordia point to a true failure of leadership at every level, from the captain who ran the luxury liner aground during a drive by “salute” off the island of Isola del Giglio to the chief executive Pier Luigi Foschi who denies any . . . → Read More: Lessons from the Costa Concordia: A Case For Company Values
What do Zappos, Ben and Jerry’s, and Southwest Airlines have in common? They are all financially successful, values-driven companies.
A lot of companies claim to be values-driven. They publish their values and use them in marketing messages. However, this does not necessarily mean their values guide decision-making and behaviors company-wide on a day-by-day basis.
. . . → Read More: Five Easy Ways To Tell If An Organization Is Really Values-Driven
If you haven’t communicated with a client or colleague in another country recently, chances are you will do so soon. Technology and our global economy have shrunk our geographical boundaries.
Developing a global customer-centered approach to communication is essential for establishing respectful and productive working relationships.
This can be particularly challenging for those . . . → Read More: Simple Communication Tips to Set Up Respectful Global Relationships
If you want to create a vision that engages the hearts and spirits of everyone in your organization, remember what’s important is not only “what it says” but also how it’s created.
In 1994, Connecticut became the first state to open telecommunications to the competition. The local telephone company, Southern New England Telephone (SNET), was . . . → Read More: Vision: How It’s Created Is as Important as What It Says