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Back in the good old days, if you were in a position of authority, you could just announce what needed to be done and assume it would be carried out. But times have changed. As companies expand and become more complex, no matter what organizational structure is in place, people must work with each . . . → Read More: How to Influence Without Authority Leadership is about going somewhere. Whether you are facing challenges as a result of changes in the economy, new opportunities because of advances in technology, or already have a good idea you want to implement, these five lessons can make the difference between a successful outcome and a false start. The good news is: . . . → Read More: 5 Important Leadership Lessons You Learned in Kindergarten The events before, during and after the January 13 tragedy aboard the Costa Concordia point to a true failure of leadership at every level, from the captain who ran the luxury liner aground during a drive by “salute” off the island of Isola del Giglio to the chief executive Pier Luigi Foschi who denies any . . . → Read More: Lessons from the Costa Concordia: A Case For Company Values What do Zappos, Ben and Jerry’s, and Southwest Airlines have in common? They are all financially successful, values-driven companies. A lot of companies claim to be values-driven. They publish their values and use them in marketing messages. However, this does not necessarily mean their values guide decision-making and behaviors company-wide on a day-by-day basis. . . . → Read More: Five Easy Ways To Tell If An Organization Is Really Values-Driven If you haven’t communicated with a client or colleague in another country recently, chances are you will do so soon. Technology and our global economy have shrunk our geographical boundaries. Developing a global customer-centered approach to communication is essential for establishing respectful and productive working relationships. This can be particularly challenging for those . . . → Read More: Simple Communication Tips to Set Up Respectful Global Relationships If you want to create a vision that engages the hearts and spirits of everyone in your organization, remember what’s important is not only “what it says” but also how it’s created. In 1994, Connecticut became the first state to open telecommunications to the competition. The local telephone company, Southern New England Telephone (SNET), was . . . → Read More: Vision: How It’s Created Is as Important as What It Says A few years ago, Frank, a senior leader, asked if I could run a training program to teach his people how to delegate better. When I asked him what problem the program would solve, he shared his frustration. Frank wanted his team to think together about where they were taking the company and how . . . → Read More: Ten Good Reasons Not To Delegate Many years ago while working with the officers of a successful Fortune 500 company, during a break in a strategy session, Dan, the president requested of me half-jokingly, “no more ‘p’ words, Jesse.” I had never heard that term before. “What are ‘p’ words?” I asked. “You know,” he replied with exasperation, “words like . . . → Read More: No More P Words, Please It’s springtime in New England. The trees are beginning to bud and soon it will be time for my teenage son to start mowing the lawn again. I need to find a new tree service company. I fired my old one last summer. My son mows our lawn every week. The tree service . . . → Read More: Time for Spring Cleaning: Clean Up Your Values |
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As a business consultant, author and executive, I have worked closely with leaders for 25 years helping create engaged workplaces that make positive impact on the world. I hope my blog is helpful for those who want to make a contribution, as a leader at work, in your community, in your family, or in your own life.
