“I would knock on his door and ask if he had a moment to talk. He’d set aside what he was doing, sit back, and give me his full attention. He was a busy man, but he made me feel there was nothing more important than what I had to say,” Andres reminisced.
“Were you his protégé?” I asked.
“No, he treated everyone like that.”
We were talking about Andres’ best boss.
Andres had thought he was following in the steps of his role model, and was quite surprised and disappointed when he got dinged for “listening” on his 360 assessment.
But Andres is not alone. Research shows that most people think they are good listeners – much better than their colleagues – but are . . . → Read More: Great Leaders Assume a Listening Attitude
The most powerful gift you can give another is your undivided attention.
When the best techniques don’t work, simply close your mouth and pay attention. The best way to listen is with your mouth shut.
This poem, written almost 50 years ago, is as relevant today as it was when it was written.
When I ask you to listen to me and you start giving me advice, you have not done what I asked.
When I ask you to listen to me and you begin to tell me why I shouldn’t feel that way, you are trampling on my feelings.
When I ask you to listen to me and you feel you have to . . . → Read More: The Best Way to Listen
My friend Jake said, “When someone tells me about a problem, I used to try to help them solve it. But I’ve learned that simply listening can be more helpful than the best advice I might give.”
Jake is not alone. Many of us equate listening with problem-solving, and we don’t even realize it. We believe that when someone shares a problem, the best response is to help them find a solution.
Do you know how to REALLY listen? … to listen without feeling responsible to help the person find a solution?
The REAL listening skills.
Some years ago during a YPO Forum moderators training program, one of the participants had this explanation of the power of real listening faxed from his office. I’ve . . . → Read More: How to REALLY Listen
The Internet has opened the door for cross-cultural communication. Where the United States was once isolated because of its size and location, you can now easily communicate with people in other countries, for work or networking, without having to leave home.
If you work for a global company, your team might be located in the United States, Germany and India, but you can easily communicate via email and can have face-to-face team meetings through video-conference.
Social media offers wonderful opportunities for networking around common interests, and opens the door to direct conversation.
As the opportunities to use the Internet to communicate with people in other countries increases, we must think differently about how we communicate.
When you are physically in another country, you can see . . . → Read More: Simple Tips for Cross-Cultural Communication via the Internet
I spent my 50th birthday at the most boring meeting of my life. At one point I had to pinch myself under the table to keep from falling asleep. I’ve attended a lot of meetings that are a waste of time – it’s part of my job. (I help teams improve their performance and often observe to understand their issues before I intervene). However, I must say this was the most boring meeting of my career.
I was observing a four-hour team meeting of the company’s president and his eight direct reports. Sitting around a table, one at a time each person reported what was happening in his or her area. The president asked questions. The others listened until it was their turn. There was . . . → Read More: No More Boring Meetings, Please!
Have you ever tried changing a behavior and no one noticed you were different? It’s not uncommon.
Jim was a “hands-on boss.” He had high standards and his team performed well. However, they depended on him for almost all decisions, and as a result he worked long hours and on weekends. The eye-opener came when he missed an important baseball game where his son scored the winning run. His kids were growing up fast, and he was missing out. He knew his people were capable of more, so he began delegating and stopped checking up on them. As the weeks passed, he was surprised that his team kept knocking on his door and his phone kept ringing.
Colleen was constantly complaining about a man in . . . → Read More: What If You Changed and No One Noticed?
If you haven’t communicated with a client or colleague in another country recently, chances are you will do so soon. Technology and our global economy have shrunk our geographical boundaries.
Developing a global customer-centered approach to communication is essential for establishing respectful and productive working relationships.
This can be particularly challenging for those in the United States, where we are so used to seeing ourselves as the center of the world that we don’t even realize we have that attitude.
If you are from the United States (or any country), here are eight simple things you can do in your initial communications with clients and colleagues in other countries to demonstrate you have a customer-centered viewpoint.
Spell words the way your client does. You . . . → Read More: Simple Communication Tips to Set Up Respectful Global Relationships
Today’s children live in a world where stress and pressure comes at them from countless sources – from peers, teachers, and coaches to the media that paints a picture of unattainable perfection, parents who want the best but sometimes push too hard, and a world that that can seem painfully harsh.
In their own homes, children can watch a war in another country in real-time. And it is difficult to tell the difference between what is real and the simulated violence in movies and electronic games.
Statistics in the United States are alarming. According to SADD, nearly three quarters of students (72%) have consumed alcohol (more than just a few sips) by the end of high school, and more than a third (37%) have done . . . → Read More: How the Power of Vision Can Help Your Family & 4 Tips to Create One