I spent my 50th birthday at the most boring meeting of my life. At one point I had to pinch myself under the table to keep from falling asleep. I’ve attended a lot of meetings that are a waste of time – it’s part of my job. (I help teams improve their performance and often observe to understand their issues before I intervene). However, I must say this was the most boring meeting of my career.
I was observing a four-hour team meeting of the company’s president and his eight direct reports. Sitting around a table, one at a time each person reported what was happening in his or her area. The president asked questions. The others listened until it was their turn. There . . . → Read More: No More Boring Meetings, Please!
Have you ever tried changing a behavior and no one noticed you were different? It’s not uncommon.
Jim was a “hands-on boss.” He had high standards and his team performed well. However, they depended on him for almost all decisions, and as a result he worked long hours and on weekends. The eye-opener came when he missed an important baseball game where his son scored the winning run. His kids were growing up fast, and he was missing out. He knew his people were capable of more, so he began delegating and stopped checking up on them. As the weeks passed, he was surprised that his team kept knocking on his door and his phone kept ringing.
Colleen was constantly complaining about a man . . . → Read More: What If You Changed and No One Noticed?
If you haven’t communicated with a client or colleague in another country recently, chances are you will do so soon. Technology and our global economy have shrunk our geographical boundaries.
Developing a global customer-centered approach to communication is essential for establishing respectful and productive working relationships.
This can be particularly challenging for those in the United States, where we are so used to seeing ourselves as the center of the world that we don’t even realize we have that attitude.
If you are from the United States (or any country), here are eight simple things you can do in your initial communications with clients and colleagues in other countries to demonstrate you have a customer-centered viewpoint.
Spell words the way your client does. . . . → Read More: Simple Communication Tips to Set Up Respectful Global Relationships
Today’s children live in a world where stress and pressure comes at them from countless sources – from peers, teachers, and coaches to the media that paints a picture of unattainable perfection, parents who want the best but sometimes push too hard, and a world that that can seem painfully harsh.
In their own homes, children can watch a war in another country in real-time. And it is difficult to tell the difference between what is real and the simulated violence in movies and electronic games.
Statistics in the United States are alarming. According to SADD, nearly three quarters of students (72%) have consumed alcohol (more than just a few sips) by the end of high school, and more than a third (37%) have . . . → Read More: How the Power of Vision Can Help Your Family & 4 Tips to Create One
Fresh out of college, with a degree in special education, I was quite excited when I landed my first job as a teacher in an experimental program – a joint venture between New Mexico State University and the public schools.
The program was housed on the university campus. It was the only classroom and I was the only teacher of 13 children ages six to ten. We were observed by university students through a one-way mirror.
This was a “demonstration classroom” of how to use behavior modification and a “token economy.” The children received poker chips as rewards for completing assignments, participation, and good behavior. At the end of the day the chips were exchanged for prizes.
Misbehavior was “timed-out” in an isolated area . . . → Read More: When The Best Techniques Don’t Work