by Jesse Lyn Stoner | Culture and Workplace Environment, Leadership |
Back in the good old days, if you were in a position of authority, you could just announce what needed to be done and assume it would be carried out. But times have changed. As companies expand and become more complex, no matter what organizational structure is in...
by Jesse Lyn Stoner | Collaboration, Culture and Workplace Environment, Leadership, Leading Change, Vision and Strategy |
Leadership is about going somewhere. Whether you are facing challenges as a result of changes in the economy, new opportunities because of advances in technology, or already have a good idea you want to implement, these five lessons can make the difference between a...
by Jesse Lyn Stoner | Culture and Workplace Environment, Leadership, Values, Vision and Strategy |
The events before, during and after the January 13 tragedy aboard the Costa Concordia point to a true failure of leadership at every level, from the captain who ran the luxury liner aground during a drive by “salute” off the island of Isola del Giglio to the chief...
by Jesse Lyn Stoner | Culture and Workplace Environment, Customer Relationship, High Performing Organizations, Values |
What do Zappos, Ben and Jerry’s, and Southwest Airlines have in common? They are all financially successful, values-driven companies. A lot of companies claim to be values-driven. They publish their values and use them in marketing messages. However, this does not...
by Jesse Lyn Stoner | Attitudes and Mindset, Communication, Culture and Workplace Environment, Customer Relationship |
If you haven’t communicated with a client or colleague in another country recently, chances are you will do so soon. Technology and our global economy have shrunk our geographical boundaries. Developing a global customer-centered approach to communication is essential...
by Jesse Lyn Stoner | Collaboration, Culture and Workplace Environment, Vision and Strategy |
How you create your vision is as important as what it says. Here are stories of two companies that illustrate this important lesson and 5 guidelines for how it’s created. The Story of an 11th Hour Turnaround In 1994, Connecticut became the first state to open...
