by Jesse Lyn Stoner | Culture and Workplace Environment, Customer Relationship, High Performing Organizations, Values |
What do Zappos, Ben and Jerry’s, and Southwest Airlines have in common? They are all financially successful, values-driven companies. A lot of companies claim to be values-driven. They publish their values and use them in marketing messages. However, this does not...
by Jesse Lyn Stoner | Attitudes and Mindset, Communication, Culture and Workplace Environment, Customer Relationship |
If you haven’t communicated with a client or colleague in another country recently, chances are you will do so soon. Technology and our global economy have shrunk our geographical boundaries. Developing a global customer-centered approach to communication is essential...
by Jesse Lyn Stoner | Customer Relationship, Leadership, Purpose, Team Effectiveness, Vision and Strategy |
Mary Parker Follett, a pioneering business consultant, was asked to help a troubled window shade company. The company’s thinking was narrow and limited. When asked to define their business, they said, “We produce window shades.” She asked them “What business are...
