by Jesse Lyn Stoner | Attitudes and Mindset, Leadership |
During a break in the meeting, Dan pulled me aside and whispered, “No more ‘p’ words, please.” “What are ‘p’ words?” I asked. “You know,” he replied, “Words like process, perspective and paradigm.” Dan is results-driven. There were way too many “p” words...
by Jesse Lyn Stoner | Culture and Workplace Environment, Leadership, Leading Change |
Imagine leading the charge into battle and at the crest of the hill, turning around and discovering there are no troops behind you. This was the situation the leaders of Southern New England Telephone Company (SNET) faced in 1994 when Connecticut deregulated the local...